Frequently Asked Questions

Quick answers. Helpful links.
Straightforward support.

Welcome to the Church Pharmacy FAQ hub.

Below you’ll find concise answers to our most common queries.
Where relevant, we’ll direct you to the appropriate pages for more detail or support.

Placing & Managing Orders

How do I place an order online?

You can order directly via our website after registering an account.

Simply log in, add items to your basket, and follow the checkout process.

Do you offer walk-in ordering or collection?

Yes, you can place and collect orders at our Loughborough and London pharmacies.

View locations and collection info →

Can I place an order via phone or email?

Yes, we accept orders by phone, email, and fax, but online is the easiest and most efficient way.

Contact us →

Do you offer credit accounts?

You may apply after 3 months of order history.

Contact us →

Delivery & Collection

What delivery options are available?

We offer same-day and next-day delivery, plus temperature-controlled shipping.

See full delivery information →

What are your delivery cut-off times?

These vary by location and service.

Check delivery cut-offs →

What should I do if my order hasn’t arrived?

Call WeTrack, our dedicated tracking team on 01509 357300 (Option 3) or email tracking@churchpharmacy.co.uk

Can I change my delivery address after ordering?

For security reasons, address changes cannot be made once an order is placed. Please ensure your address is correct before confirming your order.

Do you ship temperature-sensitive products safely?

Yes. Cold-chain or temperature-controlled products are packed in validated insulated packaging with ice packs to maintain safe conditions during transit.

Prescriptions & Pharmacy

Who can write a private prescription?

Only UK-registered prescribers (GMC, GDC, NMC, GPhC).

What is a Signed Order?

A non-patient-specific request for medicines from a prescriber for clinic use.

How do I upload or submit a prescription?

You can upload a copy of your prescription during checkout or if you are using our e-prescribing system DigitRx, the prescription will be electronically created and submitted.

Learn more about DigitRx →

Do I need to send original paper prescriptions?

If you're using DigitRx, there's no need to send paper copies.

For manually uploaded or faxed prescriptions, the original must be posted within 72 hours unless otherwise agreed.

How do I prescribe for myself or family members?

As per GPhC guidelines, prescribers should avoid prescribing for themselves or close family unless absolutely necessary and clinically justifiable.

All prescriptions must comply with UK pharmacy law.