Terms & Conditions

1.1. These conditions shall govern and be incorporated into every contract for the sale of goods made by, or on behalf of, the Seller with the Buyer.

1.2. These conditions shall apply to the exclusion of and shall prevail over any terms and conditions contained or referred to in, any documentation submitted by the Buyer, or in any correspondence, or elsewhere, or implied by trade custom, practice or course of dealing unless specifically excluded or varied in writing by a director or other authorised representative of the Seller. Any provisions to the contrary are excluded.

1.3. Each order placed by the Buyer with the Seller constitutes an offer by the Buyer to purchase goods from the Seller on these terms and conditions. Each such order shall only be accepted at the earlier of the delivery of the goods to the Buyer or the Seller issuing a written acceptance of the relevant order to the Buyer.

1.4. If subsequent to any contract of sale which is subject to these conditions, a contract of sale is made with the same Buyer without any reference to any conditions of sale or purchase, such a contract, however made, shall be deemed to be subject to these conditions.

1.5. By accepting these terms and conditions, by placing an order with the Seller and/or by accepting receipt of any goods from the Seller, the Buyer acknowledges and agrees that they are doing so wholly or mainly in the course of their trade, business, craft or profession.

1.6. These terms & conditions are subject to change. Where any variations are required to be made and an order is still ongoing, we will try and give at least 10 days’ notice of varying a term or our contact details, but we reserve the right to give notice sooner or to make such variation with immediate effect in exceptional circumstances.

2.1. The prices payable for the goods shall be the prices agreed by the Seller and the Buyer, or in the absence of any agreement shall be those set out in the Seller’s price lists current at the time of dispatch of the goods.

2.2. The Seller shall have the right at any time to withdraw any discount from its normal prices and to revise prices to take into account of inflation and\or increases in costs including (without limitation) cost of any goods, materials, carriage, labour or overheads, the increase or imposition of any tax duty and other levy and any variation in exchange rates.

2.3. Prices are exclusive of any applicable value-added tax which the Buyer shall be additionally liable to pay to the Seller.

3.1. Subject to clause 6, the conditions in this clause 3 shall apply.

3.2. The Seller may invoice the Buyer for the price of the goods on, or at any time after notifying the Buyer that the goods are ready for collection or dispatch. If the goods are to be delivered other than at the Seller’s premises, the Seller may invoice the Buyer for the price on, or at any time after delivery of the goods.

3.3. Unless otherwise agreed by the Seller in writing, the Buyer shall pay the Seller’s invoices in full (without any deduction, set-off or counterclaim) 30 days from invoice date.

3.4. Time of payment shall be of the essence of all contracts between the Buyer and the Seller to which these conditions apply.

3.5. The Seller may suspend the provision of goods from the supplier where any amounts are overdue under the contract with the Buyer until the amount has been paid.

3.6. Any extension of credit allowed to the Buyer may be changed or withdrawn at any time.

3.7. If in the Seller’s opinion the creditworthiness of the Buyer has deteriorated prior to the delivery of the goods the Seller may require full or partial payment of the price prior to delivery, or suspend delivery altogether.

3.8. Where payment is late as defined in the Late Payment of Commercial Debts (Interests) Act 1998 (LPCD), the interest rates set out in the LPCD as amended from time to time shall be applicable.

3.9. Save where clause 3.8 applies, the Seller reserves the right to charge interest (both before and after any judgement) at the rate of 4% per annum above the current base rate of Lloyds TSB Bank plc, on all outstanding payments from the date due and up to and including the date on which final settlement is made in full. The Buyer shall pay the interest on demand.

3.10. The Seller reserves the right to charge:

3.10.1. Late payment charges of £150 per invoice and interest as above, if at any time the account is left overdue without any agreement beyond the credit limit;

3.10.2. Reasonable administration fee to cover its direct and indirect costs arising from re-presented and dishonoured cheques from the Buyer; and

3.10.3. The Buyer is entitled to any direct costs incurred by the Seller as a result of the particular payment method used by the Buyer to pay the Seller’s invoices.

4.1. Delivery of the goods shall be made by the Seller’s approved carrier delivering the goods to the Buyer’s premises at any time (during normal weekday office hours), or if some other place for delivery is agreed by the Seller’s carrier delivering the goods to that place.

4.2. Any delivery or dispatch dates quoted are approximate only. The Seller shall not be liable for any delay in delivery of the goods and the Buyer shall not be entitled to refuse to accept the goods because of late delivery. Time for delivery shall not be the essence of any contract to which these conditions apply and shall not be made so by the service of any notice.

4.3. If the Buyer refuses or fails to take delivery of the goods delivered in accordance with a contract, or fails to take any action necessary on its part for delivery and/or a shipment of the goods, the Seller shall be entitled to terminate the contract with immediate effect, to dispose of the goods as it deems fit, and to recover from the Buyer any loss and additional costs.

4.4. Unless otherwise expressly agreed in writing, the Seller may effect delivery in one or more instalments. Where the goods are delivered in instalments; each instalment shall be treated as a separate contract. Failure by the Seller to deliver one or more of the instalments in accordance with these conditions, or any claim by the Buyer in respect of one or more instalments, shall not entitle the Buyer to treat the contract as a whole as repudiated.

5.1. No goods are supplied on a sale or return basis.

5.2. Returns on cold chain (refrigerated) goods are not accepted under any circumstances unless an error has occurred that is irrefutably proven to be the fault of the Seller.

5.3. Any errors that may occur as a result of third-party providers (such as courier companies) failure to deliver a service will not constitute grounds for a return. The Seller accepts no responsibility for issues that may occur outside of their control.

5.4. Returns are only considered if agreed in writing and accompanied with returns form issued by the Seller. Failure to adhere to the terms and conditions outlined within the Seller’s returns policy will nullify the Buyer’s claim for return.

5.6. Breakages or errors must be reported by email with 24 hours of receipt of the order. Incorrect goods (excluding cold chain goods) must be returned unopened in the original packaging within 5 days of receipt of order. Cold chain returns to only be accepted within 24hrs of receipt if there have been issues with the courier or picking errors on our part. Breakages must be kept with the packaging and retained for inspection by the carriers.

5.7. The Seller reserves the right to destroy any goods that are returned by the Buyer without the express consent of the Buyer.

6.1. All credit notes (exception in point 6.2 and 6.3) have a standard 12 month use by/expiry date from the date of issue unless agreed otherwise.

6.2. Credit notes issued to customers as a gesture of goodwill have a use by/expiry date of 3 months from the date of issue.

6.3. Credit notes issued to customers as a result of attending our training program have use by/expiry date of 3 months from the date of issue.

7.1. Subject to clause 6.2, risk of damage to or loss of goods shall pass to the Buyer as follows:

7.1.1. In the case of goods to be delivered to the Seller’s premises, at the time when the Seller notifies the Buyer that the goods are available for collection or delivery;ac

7.1.2. In the case of the goods to be delivered to the Buyer, at the time of delivery or, if the Buyer wrongfully fails to take delivery of the goods, at the time when the Seller has tendered delivery of the goods.

7.2. Notwithstanding delivery and the passing of risk, title of the goods shall not pass to the Buyer until the Seller has received, in cash or cleared funds, payment in full of the agreed price and all other amounts owed under these conditions by the Buyer to the Seller.

7.3. Until title in the goods has passed to the Buyer, the Buyer shall hold the goods as the Seller’s fiduciary agent and bailee and shall:

7.3.1. Not part with possession of the goods otherwise than in accordance with clause 6.6;

7.3.2. Keep the goods separate from those of the Buyer and third parties and properly stored, protected and insured as the Seller’s property, taking all reasonable steps to prevent any damage to or deterioration of the goods

7.3.3. Keep the goods free from any charge, lien or other encumbrance. If the Buyer fails to do so, all monies owing by the Buyer to Seller shall (without prejudice to any other right or remedy to the Seller) immediately become due and payable;

7.3.4. Notify the Seller forthwith upon the happening of any of the events set out in clause 12 give the Seller such information relating to the goods as the Seller may from time to time require.

7.4. Until title in the goods has passed to the Buyer (providing that the goods are still in existence and have not been re-sold) the Seller shall be entitled at any time to require the Buyer to deliver up the goods to the Seller and if the Buyer fails to do so with immediate effect, to enter any premises of the Buyer or any third party where the goods are stored, and inspect or repossess the goods.

7.5. Any rights the Buyer may have to possession of the goods shall, in any event, cease if:

7.5.1. Any sum owed by the Buyer to the Seller (whether in respect of the goods or otherwise) is not paid to the Seller by the date when it is due;

7.5.2. Upon the happening of any of the events set out in clause 13.1; the Buyer commits a breach of any contract with the Seller.

7.6. Whilst the Buyer is in possession of the goods with the Seller’s consent (but not otherwise) the Buyer may in the ordinary course of its business sell the goods provided that:

7.6.1. As between the Buyer and its sub-buyer or customer, the Buyer shall sell the goods as principal and shall not be empowered to commit the Seller to any contractual relationship with, or liability to, the sub-buyer or customer or any other person;

7.6.2. As between the Seller and the Buyer, the Buyer shall sell the goods in a fiduciary capacity as agent for the Seller;

7.6.3. The Buyer shall hold the proceeds of such sales on trust for the Seller;

7.6.4. The Seller shall be entitled to any interest earned on the fiduciary account;

7.6.5. If proceeds of the sales received by the Seller exceed all amounts owed by the Buyer to the Seller in respect of the goods, the Seller shall return the excess to the Buyer.

7.7. Notwithstanding the provisions of clause 6.2, the Seller shall be entitled to bring an action against the Buyer for the price of the goods in event of non-payment by the Buyer by the due date even though property in the goods has not passed to the Buyer and/or shall have the right by notice to the Buyer at any time after delivery to pass property in the goods to the Buyer as from the date of such notice.

8.1. If goods are sold on the basis of international trade terms (such as CIF, FOB, or FCA) the meaning given to such terms in the ICC Incoterms (as revised from time to time) shall apply except where inconsistent with any of the provisions contained in these conditions. Unless otherwise agreed in writing between the Buyer and Seller, goods shall be delivered FCA to the named place or point of shipment.

8.2. Unless otherwise agreed, the price of any goods sold pursuant to an international supply contract (as defined by section 26 of The Unfair Contract Terms Act 1977) shall be secured by an irrevocable letter of credit satisfactory to the Seller established by the Buyer, in favour of the Seller, immediately upon receipt of the Seller’s order acceptance form, and confirmed by a United Kingdom bank acceptable to the Seller. The letter of credit shall be for the price payable for the goods (together with any tax or duty payable) to the Seller, and shall be valid for at least six months, or such longer period as shall have been estimated by the Seller for delivery. The Seller shall be entitled to payment on presentation to such United Kingdom bank of the documents specified by the seller.

8.3. The Buyer shall be responsible for complying with any legislation or regulations governing the importation and sale of goods into the country of destination and, unless otherwise agreed, be additionally liable for the payment of any import duties or relevant charges and for all costs of shipment and freight (whether by air, sea or otherwise).

8.4. Section 32(2) of the Sale of Goods Act 1979 shall not apply. The Seller shall be under no obligation to give notice under Section 32(2) of that Act.

9.1. The Seller warrants that the goods shall be of satisfactory quality and shall correspond with any specification at the time of delivery. All other conditions, warranties and representations expressed or implied by statute, common law or otherwise in relation to the goods are excluded to the fullest extent permitted by law.

9.2. The Seller’s only obligation in relation to defective goods shall be at its option to make good any shortage or non-delivery and/or appropriate to replace any goods found to be damaged or defective and/or to refund the cost of such goods to the Buyer.

9.3. The Seller’s aggregate liability to the Buyer whether for negligence, breach of contract, misrepresentation or otherwise shall in no circumstances exceed the price paid by the Buyer for the goods in respect of any occurrence or series of occurrences.

9.4. The Seller shall not be liable to the Buyer:

9.4.1. For defects in the goods caused by abnormal or unsuitable conditions of storage (including in the manner in which the goods are stacked and moved within the warehouse or other storage facility) or use by, or any act, neglect, or default of the Buyer or any third party;

9.4.2. For defects in the goods or discrepancies in delivery, unless notified to the seller within 24 hours of receipt of the goods by the Buyer, or where the defect would not have been apparent on reasonable inspection, within 12 months of delivery;

9.4.3. For defects in the goods arising from any drawing, design or specification supplied by the Buyer;

9.4.4. If the total price of the goods has not been paid;

9.4.5. Unless the Buyer with the Seller’s prior authorisation, returns alleged defective goods, freight prepaid to the Seller’s point of shipment;

9.4.6. For any indirect or consequential loss or damage, costs or expenses suffered by the Buyer, howsoever caused; or

9.4.7. For any loss of profit, loss of sales or business, loss of agreements or contracts, loss of anticipated savings and/or loss of or damage to goodwill.

9.5. Nothing in these conditions shall exclude or limit the Seller’s liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation or breach of the terms implied by section 12 of the Sale of Goods Act 1979.

Neither party shall be liable for any delay in performance or failure to perform any of its obligations under these terms and conditions insofar as the delay or failure due to any to any event beyond the reasonable control of that party.

Any samples supplied to the Buyer are supplied solely for information and in no way import any express or implied conditions or warrant as to qualify, description, fitness for purpose or merchantable quality and the Buyer shall be deemed to have satisfied itself as to such matters prior to ordering the goods.

12.1. The Buyer shall give the Seller any necessary information relating to the goods within a sufficient time to enable the Seller to perform its obligations under these conditions.

12.2. Unless expressly agreed in writing by the Seller all drawings, designs, specifications and particulars of weights and dimensions submitted by the Seller are approximate only and the Seller shall have no liability in respect of any deviation from them.

12.3. The Buyer shall provide the seller with its VAT registration number(s), country of registration and any information which the Seller requires to enable it to comply with its obligations under any applicable tax regime.

12.4. The Seller may make changes in the specification of the goods which are required to conform with applicable health and safety or other statutory requirements or such changes as the Seller considers, in its reasonable opinion, will not reduce the quality of the goods.

12.5. The Seller’s specification of the goods does not deal with, nor does the Seller make any warranties (express or implied), regarding the compliance of the goods with national or local law requirements.

13.1. If the Buyer becomes aware of or is the subject of a request, court order or other directives of governmental or regulatory authority to withdraw any of the Seller’s from the market (Recall Notice) it must immediately notify the Seller in writing and attach a copy of the Recall Notice.

13.2. Unless required by law, the Buyer may only undertake a recall or withdrawal of the Seller’s goods from the market with the written permission of the Seller and in accordance with the Seller’s reasonable instructions.

13.3. The Seller may issue a notice to recall or withdraw their goods from the market (Voluntary Recall Notice) if:

13.3.1. The supply or use of the Seller’s goods (or any of them) infringes, or may infringe, a third party's intellectual property rights;

13.3.2. The Seller’s goods (or any of them) are, or may be, unsafe;

13.3.3. The Seller’s goods (or any of them) are, may be, or may become illegal or non-compliant with any law, regulation or government agency or industry standard;

13.3.4. A defect in the Seller’s goods (or any of them) may cause harm to the Seller's reputation or brand; or

13.3.5. Any other reasonable ground.

13.4. The Buyer must:

13.4.1. Comply with any Recall Notice or Voluntary Recall Notice; and

13.4.2. Give such assistance as the Seller reasonably requires to recall or withdraw the relevant goods from the market, and comply with the Seller’s instructions about the process of implementing that recall or withdrawal.

14.1. The Seller may terminate this or any other subsisting contract with the Buyer immediately by giving notice in writing to the Buyer if:

14.1.1. The Buyer has a receiver or administrative receiver appointed, passes a resolution for winding up (other than for the purpose of a bona fide scheme of solvent amalgamation or reconstruction) or a court of competent jurisdiction makes an order to that effect, becomes subject to an administration order enters into any voluntary arrangements with its creditors or ceases or threatens to cease to carry on a business or if any national or local law equivalent of any of the following occurs;

14.1.2. The Buyer fails to pay on its due date or within any agreed period of grace, any sum due under this or any other contract;

14.1.3. The Buyer commits any material breach of any terms of this contract (other than under clause 13.1.2) or any other contract with the Seller, which in the case of a breach capable of being remedied, is not within 14 days of a written request to do so;

14.1.4. The Buyer exceeds its credit limit with the Seller;

14.1.5. The Seller reasonably apprehends that any of the above is likely to occur and notifies the Buyer in writing.

14.2. If the contract is terminated under clause 13, and the goods have been delivered but not paid for, the price shall become immediately payable notwithstanding any previous agreement to the contrary.

14.3. Termination of this contract shall not affect any of the Sellers accrued rights or liabilities or affect the coming into force or the continuance in force of any provision which is expressly or by implication intended to come into or continue in force on or after termination.

15.1. None of the rights and obligations of the Buyer under these conditions may be assigned or transferred in whole or in part without the prior written consent of the Seller.

15.2. The Contracts (Rights of Third Parties) Act 1999 shall not apply to these conditions. A person not party to these conditions shall not have or acquire any rights to enforce any of the terms of these terms and conditions. This provision shall not affect any right or remedy of any third party which exists or is available otherwise than by reason of the Contracts (Rights of Third Parties) Act 1999.

The Buyer agrees to pay due regard to any information supplied by the Seller and relating to the use for which the goods are designed or have been tested or concerning conditions necessary that they will be safe and without risk to health at all times and the Buyer undertakes to take such as may be specified by the above information to ensure that as far as reasonably practicable the goods will be safe and without risks to health at all times.

The Seller shall be entitled to a general lien on all goods and property owned by the Buyer in the Seller’s possession (although the Buyer may have paid for the same in full) in satisfaction of the whole or part, as the case may be, of the unpaid price of any goods sold and delivered to the Buyer under any contract. The Seller shall be entitled to offset any sum or sums owing to it from the Buyer, against any sums owed to the Buyer from the Seller.

The headings of these conditions are for convenience only and do not affect the interpretation or construction of these conditions.v

If any provision of this agreement is held by any competent authority to be invalid, illegal or unenforceable in whole or to part, such invalidity, illegality or unenforceability shall not affect the other provisions of this agreement, which shall remain in fill force and effect. The parties shall attempt to substitute for any invalid or unenforceable provision a valid or enforceable provision which achieves to the greatest extent possible the economic, legal and commercial objectives of the invalid or unenforceable provision.

No failure or delay by either party to exercise any right or remedy under this agreement shall be construed or operate as a waiver of that right or remedy, nor shall any single or partial exercise of any right or remedy preclude the further exercise of that right or remedy. No waiver by either party of any breach of this agreement shall be considered as a waiver of a preceding or subsequent breach. The rights and remedies provided in this agreement are cumulative and are not exclusive of any rights or remedies provided by law.

The Seller’s employees or agents are not authorised to make any representations concerning the goods, unless confirmed by the Seller in writing. In entering into the contract, the Buyer acknowledges that it does, not rely on and waives any claim for breach of any representation which are not so confirmed.

All notices which are required to be given under these condition, shall be in writing and shall be delivered personally or sent by prepaid first class post (airmail if the address is outside the United Kingdom) or facsimile transmission to the party concerned at its last known address. Notice delivered personally shall be deemed to have been served when delivered, and notice sent by first class post shall be deemed to have been served 48 hours after dispatch (7 days if given by airmail), and notice, sent by facsimile shall be deemed to have been served on the date of dispatch.

Any contract to which these conditions apply shall be governed by and construed in accordance with the Laws of England. The parties submit to the exclusive jurisdiction of the English Courts.

No variation to these conditions shall be binding unless agreed, in writing, between the authorised representative of the Buyer and Seller.

25.1. Declaration 

25.1.1 I can confirm that the above named patient on this prescription has consented for the items to be delivered on this prescription to the patient’s agent/address provided. I can also confirm the items on this prescription are only for the patient named on this prescription. 

25.1.2 I can confirm that the patient has nominated Church Pharmacy as their pharmacy for dispensing this prescription issued by me as the prescriber, and the patient has consented to share their personal details (as stated on this prescription) to Church Pharmacy as part the GDPR/Data Protection Act.  

25.1.3 I can confirm that if I have considered it appropriate for an associated practitioner to administer this prescription to my patient, under my direction, the named practitioner has been appropriately trained and insured, and I consider the said practitioner to be professionally competent. 

25.1.4 I can confirm that I am fully aware of and accept clinical, professional and legal responsibility for prescribing outside the licensed indications of any of the prescribed products, wherever applicable. 

25.1.5 I agree to the following: Prescriptions & VAT (Value Added Tax) - The consultation and diagnosis leading to the treatment is based on the judgment of the prescriber for the patient; if the prescriber chooses to write a prescription, as opposed to a stock/signed order, it means that VAT will not be charged because it is for the health care treatment of the patient. If your order is not for the health care treatment of the patient, the prescriber should submit a non-prescription order (i.e. signed order/stock order) where VAT will be charged at standard rate. For further information, please visit this site. 

25.1.6 I agree to adhere to the rules set out by the regulatory bodies such as the GPHC, MHRA, HMRC, CQC and all other relevant regulatory bodies associated with my practice and procedures. I can also confirm that I have the appropriate training and insurance for the prescribing/treatments for the named patient. 

25.1.7 I hereby declare that the above statements are true. By using the services of Church Pharmacy, I agree to the general terms and conditions set out and take full responsibility for the items I am ordering and I am doing so in the best interest of patient safety and professional conduct. 

25.2. Prescription copies received without a wet ink signature (indelible ink) i.e received via email/fax are classed as a prescription copy, the original prescription with indelible ink must be received by post/mail within 72 hours of dispensing from the copy prescription. Alternatively, the prescriber can use an electronic signature with DigitRx e-prescribing platform. 

25.3. Goods supplied against a prescription must be for the use of the named patient only. Prescription goods will be dispatched to the address nominated by the patient or the patient’s representative. Patient agents in terms of representation of patients including but not limited to submitting prescriptions to pharmacy, receiving, storing and paying for goods on the patient’s behalf must do so with the patient’s permission. Practitioners should consider patient choice and patient convenience when helping to processing prescriptions on their behalf on what is the best approach for the patient’s safety. 

25.3a. The ‘Buyer’ - refer to 1.1. 

25.4. By agreeing to these Terms and Conditions, the Buyer accepts that they will inform the named patient (if the buyer is acting for the patient) and obtain informed consent from the patient that they are the patient’s nominated representative acting on the named patient’s behalf in regards to ordering, receiving, storing and paying for the prescription goods on the named patient’s behalf and must do so with the named patients explicit consent based on patient choice. 

25.4a. The terminology of “Dispense” is not only related to the processing of a prescription within the pharmacy dispensary but also related to the whole process of suppling the prescription goods, for example receiving the prescription from the patient (or patient’s representative), carrying out appropriate legal checks including pharmacist clinical checks, arranging payment and delivery, etc. 

25.5. Goods supplied against a prescription must be for the use of the named patient only. Prescription goods will be dispatched to the address nominated by the patient which may be specified by the Buyer at the point of sale if the Buyer is acting on behalf of the patient. It is the responsibility of the Buyer to inform the named patient of where their prescription goods will be delivered and patient consent must be reached. It is the responsibility of the Buyer (if buyer Is patient’s representative) to inform the named patient that if a delivery address is not specified by the patient then the appropriate and safe default delivery address will be the address specified by the Buyer (patient's representative) at the point of the retail sale.  

25.5a. Due to the nature of numerous products supplied to be of potential high risk, the chosen delivery address (and authorised recipient at this address) should be an address where the product integrity is not compromised and the security of the product is kept safe from mis-use while protecting the confidential personal data of the patient enclosed within the package.

25.6. The consultation and diagnosis leading to the generation of the named patient prescription an patient treatment is based on the judgement of the prescriber for the named patient; if the prescriber chooses to write and sign a prescription, as opposed to a stock order (non-medicines) or signed order (medicines), this prescription will be exempt from VAT as per the Value Added Tax Order 1994 as it is for the health care treatment of a named patient. The prescriber is responsible for ensuring that if the order is not for the health care treatment of the patient, the prescriber should submit a non-prescription order (i.e., signed order or stock order) where VAT will be charged at a standard rate. 

25.7. Pre-Orders: 

25.7.1 By placing a pre-order, the customer accepts that the details of the pre-order including prices, quantities, lead times, etc., are all subject to change depending on stock levels, price updates, legal checks, and the Pharmacist's clinical check.  

25.7.2 Quantities of a pre-ordered/ordered product are subject to restrictions at the Pharmacists' discretion. 

25.7.3 Prices and discounts are correct at the time of print however Church Pharmacy reserves the right to withdraw discounts or to change prices without notice. 

25.7.4 All prices, discounts and stock supply are subject to availability. 

26.1. Order Line Ltd trading as Church Pharmacy, WDA(H) 24695 are authorised to supply medicinal products on a wholesale basis under the Human Medicines Regulation (2012) and MHRA regulations.

26.2. Wholesale Orders Can be received and supplied on the following basis: 

26.2.1. A signed order from a doctor, dentist  or HIS registered Nurse. 

26.2.2. An order received from a WDA(H) holder (wholesale distribution authorisation (for human medicines)).

26.2.3. A  Pharmacy  Order received from a  GPhC  registered Pharmacy. 

26.3. Prior to supply various customer verification and bona fide checks must be carried out including but not limited to: 

26.3.1.  Delivery address checks to ensure the delivery address is compliant for the delivery and storage of medicinal product including checking the CQC, RQIA and HIS database. 

26.3.2. Where a delivery address is not CQC, RQIA or HIS registered, a risk assessment will be carried out on the delivery address which will involve requesting an in-date proof of ID and a utility bill (dated within 6 months) from the customer to verify the customer is associated with the requested delivery address. A risk assessment is valid for one year at which point, an updated in-date utility bill will be requested and a proof if ID, if the ID has expired at the point of the annual review.

26.3.3.  Wholesale Customer Registration checks  i.e. WDA(H) and GDP certificate checks and may involve requesting and reviewing original copies of licenses. Other checks that may be carried out are company registration and VAT registration checks.

26.3.4.  Personal individual checks to confirm the registration number of the signee and verify their registration status via the relevant registration body website e.g. GMC, GDC, NMC or GPhC.  

26.4. Signed Orders:

26.4.1. It is the customers (referenced in clause 26.2.1) full responsibility to ensure that the item(s) ordered on signed order are received, handled, stored and administered in line with the legislations and regulations outlined in the Medicines Act 1968, Prescription Only Medicine (Human Use) Order 1997, The Human Medicines Regulation 2012, MHRA guidelines and the manufacturer's product  guidelines.   

26.4.2. By accepting these terms and conditions  throughout the order process and at the time of order confirmation/dispatch,  the customer (referenced in clause 26.2.1) accepts:  

a) Full responsibility for the products on the signed order.

b) In the instance of a Doctor or Dentist delegating the administration of the products ordered to a trained individual under their supervision, that the Doctor or Dentist takes full responsibility for the clinical oversight of the patient, administration and after care.

c) Where the products ordered are to be administered, that these products are only administered following a face-to-face consultation with the patient.

d) The products that have been ordered on Signed Order cannot be re-sold and are for clinical use only. 

e) It is the customers responsibility to  inform  Order Line Ltd  if their circumstances have changed  whereby  they can no longer order, receive, handle or administer the products ordered.

26.4.3. Unlicensed medicines can be ordered and supplied on Signed Order, provided the below conditions are met as listed under this clause. These conditions have also been listed in the Signed Order Declaration, which must be completed and signed by the Customer, per Signed Order of Unlicensed Medicines. By ordering an Unlicensed Medicines on Signed Order, the customer understands: 

a) That the order is for an unlicensed product and is supplied to meet an individual patient’s special needs and that the patient’s details, quantity supplied, batch number supplied and details of any adverse events will be kept on record at the delivery address detailed on this form.

b) That the order is for an unlicensed medicinal product for use by a patient for whose treatment they are directly responsible for, as a healthcare professional and that this order is to fulfil the special needs of that patient.

c) As a healthcare professional they are responsible for deciding whether an individual patient has “special needs” which a licensed product cannot meet. 

d) The patient will be counselled accordingly. 

e) That Unlicensed products must only be ordered and supplied in accordance with the guidance set out in  ‘The Supply of Unlicensed Medicinal Products (“specials”)’ MHRA Guidance Note 14. 

f) Unless exempt, a medicinal product must be the subject of a marketing authorisation or product license before being placed on the market. Regulation 167 of the Human Medicines Regulations 2012 provides an exemption from the need for a marketing authorisation for a medicinal product.

26.4.4. Order Line Ltd reserves the right to refuse supply of products or services to any person and/or company it sees fit, this may be due to public safety risks and/or other technical, investigative or commercial reasons. Order Line Ltd are not obliged to disclose the reasons for refusal of supply. If supply of products or services are withheld for any reason(s), Order Line ltd take no responsibility in any consequential impacts including costs/losses incurred by the customer(s) by withholding of our supplies/services.

26.5. Wholesale Orders

26.5.1. Order Line Ltd T/A Church Pharmacy WDA(H) 24695 is authorised to supply medicinal products on a wholesale basis to other Wholesale Dealers Authorisation Holders (for human medicines), WDA(H).  

26.5.2. Prior to a WDA(H) holder being authorised to receive medicinal products and prior to supply, Order Line Ltd will carry out verification and bona fide checks on the WDA(H) holder in line with The Human Medicines Regulation 2012, including but not limited to, WDA(H) and GDP certificate verification checks, companies house and VAT registration checks, verifying company contact details and delivery addresses.

26.5.3. Following the checks completed in clause 26.5.2, if Order Line Ltd believe that the WDA(H) holder is not authorised to receive medicinal products and/or the company, personnel, premises, processes, Quality Management System is GDP compliant, Order Line Ltd reserves the right to refuse supply. If supply has been refused, clause 26.4.4 applies and Order Line Ltd will not be responsible for any consequential impacts including costs/losses incurred by the customer(s).

26.6. Pharmacy Orders

26.6.1. Order Line Ltd T/A Church Pharmacy WDA(H) 24695 is authorised to supply medicinal products on a wholesale basis to GPhC registered Pharmacies. 

26.6.2. Prior to a WDA(H) holder being authorised to receive medicinal products and prior to supply, Order Line Ltd will carry out verification and bona fide checks on the Pharmacy in line with The Human Medicines Regulation, including but not limited to, verifying the Pharmacy and Responsible Pharmacist GPhC details on the GPhC database and companies house and VAT registration checks.

26.6.3. Following the checks completed in clause 26.6.2, if Order Line Ltd believe that the GPhC registered Pharmacy is not authorised to receive medicinal products and/or the company, personnel, premises, processes are GDP compliant, Order Line Ltd reserves the right to refuse supply. If supply has been refused, clause 26.4.4 applies and Order Line Ltd will not be responsible for any consequential impacts including costs/losses incurred by the customer(s).

26.6.4. By placing and receiving a Pharmacy order, the Responsible Pharmacist listed on the order form and/or the account holder understand that supply of medicinal products to a GPhC registered Pharmacy is for the dispensing and fulfilling of named patient prescriptions and/or retail sale to the general public.

26.6.5. By placing and receiving a Pharmacy order, the Responsible Pharmacist listed on the order form and/or the account holder understand that supply of medicinal products to a GPhC registered Pharmacy is not for onward wholesale supply. If the Pharmacy holds a valid WDA(H) authorisation and intends to wholesale the received medicinal products, this order should be submitted to Order Line Ltd as a Wholesale Order, failure to do so or comply with these terms and conditions may result in suspension of the Pharmacy account and refusal of further supply.